Subject: Italian Language Test - Maria Pia Macioce
From: Maria Pia Macioce <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Sat, 30 Dec 2017 02:43:05 -0500

| | Foreign Language Screening Test

Name | Maria Pia Macioce
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize with the customer, explaining him that I've made a mistake, and I'd ask him to be patient a little more, because his order is arriving soon. So, I would give the priority to this customer's order, and  explaining the situation to my superior, if he's agree, to apologize with the customer, I would make him a little discount, or better I would add something to his order as a gift.

In ENGLISH: What according to you is the difference between good and great customer service?

In my opinion, a good customer service satisfies the customer needs, is quite available and kind.
A great customer service, obviously is patient and kind, but tries to satisfy the customer in every need, even if there is more work to do.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sono la candidata giusta per questo lavoro, perché ho anni di esperienza nel servizio clienti;
perché credo di poter mettere molto entusiasmo in questo lavoro;
perché un contesto internazionale mi motiverebbe molto (ed un collaboratore motivato rende di più);
perché ho il carisma adatto per questo lavoro;
perché nel lavoro cerco sempre di migliorarmi e di farmi valere.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ho studiato nell'Università di Napoli l'Orientale, mi sono laureata in "Lingue e culture dell'Asia e dell'Africa", a gennaio otterrò anche la magistrale in "Lingue e Civiltà Orientali". Ho studiato anche la lingua hindi,  e quella turca, anche se ho una maggiore conoscenza di inglese e francese.
Ho lavorato per anni nel campo del teleselling e telemarketing, anche fornendo assistenza ai clienti per telefono.

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