Subject: Dutch Language Test - Mohammed Taha Aqel
From: Mohammed Taha Aqel <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Sat, 30 Dec 2017 06:38:13 -0500

| | Foreign Language Screening Test

Name | Mohammed Taha Aqel
Whats your first language | Dutch

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First I apologize for the delay and ask the address of the customer again andi will till him that there was delay cause of the traffic
Second, if not accepted in this case, i will  tell him that the address has been taken by mistake and we will fix the mistake and contact the delivery agent trying to deliver it as soon as possible
After the receipt of the customer contact him and apologized again for delay and that this error will not be repeated in the next time

In ENGLISH: What according to you is the difference between good and great customer service?

There are a lot of good companies out there.They get work done when they say they will. They answer the phone when a client calls. They offer solutions when problems come up. They check off all the boxes.But good companies will always be a step or two behind great companies. Eventually the "good" won't seem so good anymore, and those organizations won't achieve high growth the way a great company does.
Great companies are proactive. They are in touch with their clients and know their pain points. They offer ideas and solutions without being prompted. They pick up the phone and reach out regularly. They provide solutions before problems arise. Great companies are comprised of dedicated individuals whose goal is to ensure their clients are always satisfied with their product or service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | ما يجعلني مناسب للعمل كخدمه للعملاء هو لدي المهاره للاستماع للعميل وفهم المشكله او السوال التي يطلبها وقوه التواصل مع العملاء باللهجه التي تناسبهم كعميل عربي , الاخلاص في العمل والالتزام بقوانين الشركه لخدمه العملاء مع جديه الالتزام في منح العميل كامل الاجابه علي استفساراته و,ولدي مهاره ادخال البيانات المستلمه من العميل ومعالجتها في نفس الوقت مع مراعاه عدم احساس العميل بالملل من الاجابات حيث الاخذ بالاعتبار دقه اعطاء النتائج المحتاجه للعميل,واخيرا الاهتمام بالتفاصيل الدقيقه لطلبات العملاء ودراستها بدقه عاليه , وعدم ترك العميل حتي اذا انتهي الدوام اولا ياتي كيفيه ارضاء العميل والاسراع في تلبيه الطلب .

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

اسمي محمد طه عمري 28 عاما درست الثانويه في اليمن ودرست باكالوريوس في تقنيه المعلومات في JNTUH من عام 2012 الي 2016 ودرست بعض الدورات كالشبكات والجافا باليمن والهند وقد عملت في اماكن كثيره منها محلات وفي الجامعه في تعز لاني درست باليمن ثلاث سنين ولاسباب خاصه نقلت الي حيدراباد
ودرست اللغه في معهد ابتك في حيدر اباد
اللغات لدي القدره علي التحدث بالانجليزيه بطلاقه والعربيه كلغه ام . وخلفيه باليابانيه ليست بالسيئه
ولدي القدره علي التواصل وفهم سريع واستعياب للمشاكل والقدره علي العمل في بيئه تحت الضغط والصبر والتحمل لوقت كبير واحترام القوانين .

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