Subject: German Language Test - kavita arya
From: kavita arya <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 2 Jan 2018 02:34:14 -0500

| | Foreign Language Screening Test

Name | kavita arya
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i would explain the Customer Honestly that i have made a Mistake in his Adresse that is why he has not received his Pizza yet and Quikly would correct my Mistake in his Adesse and try to deliver his Order as soon as i can. i would inform Customer about his Oder delivery that it will be Delivered in 15 Minutes and apoloziges for my mistake that because of me he has to wait for long time for his Order and would tell him that as a Customer i can understand his Siruation well and try to make him Satisfied. i can do all my efforts to make him Satisfied and i m Confident that i can make him Satisfied with my Honesty and my efforts. I would handle customer politely and like a friend and assure him that it would never happen in the Future.

In ENGLISH: What according to you is the difference between good and great customer service?

good customer service is to handle a customer like a Friend so that you Understand Customers Problem well.

Great Customer Service is Costomer Satisfaction ,becaucse Customer Satisfaction is important for Costomer Care.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin Gedueldig.

ich kann den Kunde wie einen Freund Behandlen.

fuer mich ist die Zufriedenheit des Kundes Wichtig.

ich kann den Kunde gut Verstehen.

ich arbeite mit meinem Herz und mein Eigenschaften.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | ich heisse kavita arya, ich komme aus Uttarakhand , ich bin verheiratet, ich habe meine Schule von CBSE Board gemacht ,ich machte mein B.A von Delhi University.ich habe mein Deutsch Certifikate von Mata Sundri Kollege gemacht, ich machte mein Deutsch Diplom von Dualat Ram Kollege und dann habe ich mein Deutsch Advance Diplom von Hansraj Kollge Delhi University gemacht. ich habe 3 Jahre Erfahrung, jezt arbeite ich mit Concentrix daksh als Kunden Dienst,Frueher habe ich mit Fluentia Academy of Foreigen Languages als Deutsch Lehrerin gearbeitet. mein Hobbys sind Kricket zu Spielen und Musik zu Hoeren. das ist Alles fuer mich.

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