Subject: Spanish Language Test - Purnima Nirwan
From: Purnima Nirwan <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 2 Jan 2018 03:18:49 -0500

| | Foreign Language Screening Test

Name | Purnima Nirwan
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | In this situation i would first apologize to the customer for the inconvenience and then i will do the correction in address and if the customer is still arguing then to cater the situation, i would give a good discount to the customer as customers love to get discounted deals.

In ENGLISH: What according to you is the difference between good and great customer service?

Good customer service is when are able handle the customer's query but do not fully make the customer happy as sometimes their demands could not be catered.

Great customer service is when you are able to get a query catered in a limited time and customer is happy with the service provided to him and as a result customer gives a good review about the site, that is when a good customer service turns into a great one as the company is earning not only money but good customers as well.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Para este trabajo estoy una persona eligible porque
1. tengo los calidades que una persona necesita para el trabajo de customer service,
2. tengo el experiencia de 6 mese en la agencia de viaje que ya estaba trabajado,
3. soy una persona que gusta trabajar con otra personas desde que peudo aprender nueva cosas.
4. yo sé la lengua extrangera aparté de ingles que es una calidad que mejor para este trabajo.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hola ! Me llamo Purnima. Soy de delhi. Sobre mi educacion, he hecho mi educacion desde Navyug School Peshwa Road en el año 2013. Sobre mi calificaciones, estoy haciendo BA Prog 3rd year desde la universidad de delhi. Estoy viviendo en delhi con mi familia. Mi padre es una servidor privado en el departamente de CIC. Mi madre es una ama de casa. Mi hermano mayor es trabajando en sikandarpur como un Data Operator. Sobre mi vida profesional, tengo una experiencia de 6 meses en una agencia de viaje. Aqui yo estaba en la departamente de español. El funcion aqui fue tengo que hablar con los personas españoles y támbien atener los llamados íngles, resolvar las problemas de los pasageros sobre sus reservaciones.

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