Subject: German Language Test - ishmeet kaur
From: ishmeet kaur <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jan 2018 03:57:54 -0500

| | Foreign Language Screening Test

Name | ishmeet kaur
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | as per the condition, its my fault, i would appologize to the customer and request him to give 15 minutes more plus will give him special pizza free of cost from my side and coupons with heavy discount and will tell him that this will not happen again in future, the pizza will be fresh and the delivery will be within 15 minutes and asure him that he will like the special pizza and can use the coupons within 6 months.

In ENGLISH: What according to you is the difference between good and great customer service?

good customer services includes the patience and help required to the customer and will listen to his problem carefully.

great customer services includes the patience and help required to the customer , listening them carefully and not only this much but also check another problem and will help for that and every thing what he will do will be done with their permission and asking them have thy understood or not , if not then again explain show the problem and help them.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Die Leute moechte gute sprache haben, So dass die Kunden gute Verstehen kan.
Die Leute moechte fleissig , arbeiten mit alle leute , koennen verstehen, helfen die kunden und habe die gute aussprache zu hoeren , lesen und sprechen .
Die Leute sollte aktiv seinundviele gedulet haben.
Die leute muss fertig alle Arbeit bis geben zeit.
Die Leute machen nicht nur ihren Arbeit sondern auch helfen die anderen Leute auch .

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Ich heisse Ishmeet Kaur.
Ich habe die Erfahrung von 1jahre und 6Monate bei Saburi Global Services Pvt. Ltd.
Ich habe Die Deutschkurs bis B2.1 gemacht von Goethe Institut.
Ich bin Eine Deutsche sprache Expertenin.
Ich kann Deutsch , Englisch , Hindi , Punjabi sprechen.
Ich wohne in New Mahavir Nagar.
Ich komme aus New Delhi.
Ich moechte Selbst abhangig sein.

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