Subject: German Language Test - Devraj Singh Panwar
From: Devraj Singh Panwar <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jan 2018 06:06:59 -0500

| | Foreign Language Screening Test

Name | Devraj Singh Panwar
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Good afternoon Sir,

thank you for calling us back.

Naturally i will help you out in this Situtation because your Satisfaction is above all.

Just give me 1 Minute so that i can figure out, what is wrong with this order.

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Thankyou so much for your patience.

Sir, my apologize that you donot recieved your Order on time.

As i can see, I entered your address incorrectly. for this inconvenience, i have initiated 10 % off on your next purchase.

I request you for your understanding.

to help you further in this situation, i have placed a new Order for you.

At this time i can confirm you that you will recieve your new Order on time, that
means before 30 mins.

We promise you that this situation will not occur in Future. thanks for your Understanding.

Have a nice day.

In ENGLISH: What according to you is the difference between good and great customer service?

A good customer service resolve the Customer problem.

And a great customer service resolve the Customer problem by reducing the customer effort.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I kann die Probleme von dem

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | k

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