Subject: Italian Language Test - Leonardo Agapito
From: Leonardo Agapito <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 3 Jan 2018 10:57:02 -0500

| | Foreign Language Screening Test

Name | Leonardo Agapito
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I'm really sorry for the delay, i'm just checking now there was a mistake in norrowing down your correct home address, i'm sure you'll receive your pizza as soon as possible in about twenty minutes because i've already reminded the kitchen staff the deal about your order correcting your home address in the order sheet.

In ENGLISH: What according to you is the difference between good and great customer service?

paying attention to the customer is the secret of a great customer service, kindness and availability of the customer service officer are the second path to make a good job and help clients.
There are three steps to make a customer happy and satisfied: understanding with politeness the problem, trying in all the ways to overcome the problem with whole availability of the customer service worker, solving the problem.
NB: do not forget to apologise for the matter

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Per mettere in pratica un eccellente servizio di assistenza ai clienti la prima prerogativa deve essere l'assoluta attenzione al cliente, al problema del cliente, e la totale e interessata presenza dell'operatore a comprendere, superare e risolvere il problema in questione.
Doti importanti per un addetto all'assistenza alla clientela devono essere: educazione, disponibilità e capacità di risoluzione del problema.
Non dimenticarsi di scusarsi per il disagio.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm 26-year old italian guy, Leonardo Agapito, i studied Economics and business administration and management at Università Cattolica del Sacro Cuore of Milan where i obtained my bachelor's degree.
After the major i made an internship in administration and controlling at ABTG spa, and later i've been in Melbourne to study english at ILSC college and make an overseas life experience. I recently obtained IELTS certificate to prove my english proficiency with an overall band of 6.5.
My background is even composed of statistics and data analysis skills thanks to a long-time work collaboration  with POLINOMIA srl, an applied statistics and engeneering italian company.

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