Subject: Portuguese Language Test - Mohd. Faiz
From: Mohd. Faiz <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Thu, 4 Jan 2018 05:30:22 -0500

| | Foreign Language Screening Test

Name | Mohd. Faiz
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly accept my mistake and apolizise for inconvenience. Because consumer will not in a good mood for delay and reconfirm the address with consumer send to him one again at correct address. (If he needs becuase 45 minuter is too late0

In ENGLISH: What according to you is the difference between good and great customer service?

In a good customer service i will offer my best to customer what she/he needs.
But in a great customer service not only focused on what he needs. Also realize to feel confortable with me like (I am here for your help). Also other terms, services as per company statndard.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Por cousa de minha Experencia. Por que li algumas descricoes  no internet como ( tenho de trabalhar para consumidor e responder por correio especialmente em Portugues do Brasil.)
Tambem voce precisa alguem pode trabalhar em depressao e trabalhr duro ate 9 horas.
Entao estou procurando para uma carraira nao e apenas para um emprego. Acredito que
se voce me selencionar, Melhor para mim tambem para ti e eu derei meu 100% para meu nova empresa.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Sou Mohd. Faiz de U.P. em Jaunpur. Mas agora moro em Nova Deli com meu amigo.
Ja complitei minha graduacao, pos-graduacao e nivel B1em  (Advanced Diploma in Portuguese)em lingua porteguesa.
Sobre minha experencia : Tenho dois ou Nove anos experencia no sector do BPO.
Estava trabalhando para agencia de classificacoes de credito. recebi o disputa de consumidor and resolvi por correio ou as vezes por chamada.
Este momento trabalhando para uma compania de turismo internacional.

| |