Subject: French Language Test - medi lupini
From: medi lupini <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 5 Jan 2018 06:48:34 -0500

| | Foreign Language Screening Test

Name | medi lupini
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

firstly i will call back our client and i will ask him give me your detail,(name and adresse) to verifier and i will tell him your pizza come in the 10 minutes, forgive us for our desappointement we had a traffic problem and you will have the discount for 15% for your next purchage,

and i will call our delivery person to tell him take that new address and go quicly on that address in 5 munutes as soon as possible

In ENGLISH: What according to you is the difference between good and great customer service?

example if you have the market and the customer came to make the purchase the good customer service must and looking to satisfy the client  whereas
the great customer service is more than the good customer service is play the role
to satisfy the client and the make sure that the clien will buy the product but in the good customer service you can satisfy the clien but the clien can or cannot buy the product but the great customer service must make sure that the client will buy the product

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

have the goal to make your client happy
have the goal to make sure that the client is satisfied
have the goal to make the good marketing
know how to receive your client
know how to manage your service and be right and fast

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

mon nom est monsieur MEDI LUPINI MEDOU. je suis de la nationalite congolaise
nee le 7 octobre 1995 a kinshasa capital de la dr congo.
je reste actuellemet en inde plus precisement a faridabad
je parle lingala. francais et l'anglais

je finis mes etudes primaire a l ecole saint george 2007
je suis diplomer d'etat a l'ecole conclexe scolaire lembo en 2013
je suis gradue en informatique de gestion a l'institu superieur d'informatique programmation et analyse (ISIPA) en sigle en 2016
je fais l'anglais a rosy spoken english en 2016
et je suis en premiere licence en infomatique d'application a YMCA university

j'ai travailler pendant 12 mois ala DIRECTION GENERAL DES IMPOT a kinshasa comme stageare
j'ai eu a travailler pendant 4 mois au rental processe  a delhi
j;ai eu a travailler pendant 6 mois au technical cell a delhi
j'ai eu a travailler comme aide malade at delhi pendant 4 mois aussi

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