Subject: Italian Language Test - Nicola Giacobbe
From: Nicola Giacobbe <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 5 Jan 2018 08:55:09 -0500

| | Foreign Language Screening Test

Name | Nicola Giacobbe
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I'll say him to wait just a second and I'll send a new order for himself. I would offer a new pizza for another day, cause of my mistake. I'll try to understand all his complaining.
In ENGLISH: What according to you is the difference between good and great customer service? | I think that a good customer is a punctual service where I could be answered in all my questions, in each moment of day. A great customer service is the same service which is full of experienced and emphatetic workers. They must take all kind of solutions.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Amo ascoltare le problematiche altrui e, lavorando in team, trovare le giuste soluzioni.
Sono una persona molto flessibile, che fa del risultato da raggiungere un obiettivo motivante.
So adeguarmi ad ogni tipo di contesto: non mi spaventa il nuovo, anzi mi attrae.
Amo cambiare nel mio modo di lavorare e la possibilità di avere problematiche sempre diverse da risolvere, mi stimola.
Amo socializzare e lavorare in team, condividendo i risultati con i miei colleghi.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Sono Nicola Giacobbe, classe ’89, laureato in ‘Economia e Governance’.  Durante gli studi, ho avuto esperienze di tirocinio curriculare presso ‘Meditteraneo sociale SCARL’ e da giornalista con ‘Il Ciriaco’ e ‘Radio Flumeri’, che hanno arricchito la mia personalità dinamica.
Dopo aver conseguito la mia Laurea presso l’Università di Benevento, ho intrapreso un viaggio studio a Dublino, imparando la lingua inglese. Qui ho avuto modo di aprirmi a contesti completamente nuovi
Sono in possesso di un certificato ECDL, che certifica le mie skills informatiche.
Ho una mentalità flessibile e orientata al risultato, con cui riesco ad adeguarmi ad ogni problematica.

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