Subject: Portuguese Language Test - Abhishek Gyan
From: Abhishek Gyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Sat, 6 Jan 2018 02:43:59 -0500

| | Foreign Language Screening Test

Name | Abhishek Gyan
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hi,
I apologize for the delay your order. Actually by mistake we are update your wrong address. I request to you please update me once again your correct address. I really apologize for this.

In ENGLISH: What according to you is the difference between good and great customer service?

Good customer service- When customer is satisfied from our service and we provide on time services.

Great customer service - If customer is satisfied and give us very good feedback.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Em customar servico emprego -
1. Nos enviar de prodecto entre de tempo.
2. Nos convisar com cliente muito bem rua.
3. Nos prasabamos de cliente qul ele quera .
4. Customar algum tempo muito falamous muito mal rua mas nos falamous com muito bem rua.
5. Customer e nos emprigo.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Meu chamo se Abhishek Gyan. Sou de Bihar, mas agora moro em Noida. Eu fiz graduacao em Matamatica, depois eu estudai lingua de Portuguese em instuto de camoes e universidade de Delhi. Eu tenho 6 anos experincia em lingua de Portuguese. Eu juntou TCS (Vadodara ) em 2011. Eu terbalho em TCS para pais Brazil. Meinha responsibladade de researchado de marcado para pais Brazil. Eu reserchado qual reasao qual e reasao porque ussar vai alto e baixo de messes, Depois de conculasao eu fez de documento e enviar de meinha clinte. Depois eu jountou IBM ( Hyderabad ) em 2016 eu trabalho para pais Brazil tambem. Eu translatador de documento, emial e convisar com cliente tambem. Agora eu trabalho em Global Multilingua (Delhi)

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