Subject: German Language Test - Nilarka Prasanna Das
From: Nilarka Prasanna Das <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 8 Jan 2018 03:09:03 -0500

| | Foreign Language Screening Test

Name | Nilarka Prasanna Das
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would immediately apologize to the customer and ask him to repeat his correct address and landmark and say the pizza would be delivered immediately. I would then inform the delivery man of the correct address and the landmark and ask him to inform me after the customer have received the correct product,
In ENGLISH: What according to you is the difference between good and great customer service? | According to me, the difference between good and great customer service is courteously greeting the customer, listening carefully to his requirements and ensuring the customer gets the delivered product on time and according to his requirements. In case he has any problems regarding the delivered product, customer service should patiently follow according to problems of the customer through mail.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich bin der richtige Kandikat fuer die Kundendienststelle weil ich fliessend Deutsch sprechen kann. Ausserdem habe ich bis das Nouveau C1 in die deutsche Sprache erreicht und die Pruefungen Zertifikat Deutsch und Zentrale Mittelstufen Pruefung bestanden. Das beweist dass, ich die geschriebene Sprache auch beherrsche. Ich bin auch freiberufliger Deutsch-English Ueberstezer und  habe an Uebersetzungskurse (Deutsch-Englisch) teilgenommen haben.  Das beweist, auch dass ich die Englische Sprache behhersche
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ich bin ein vielsprachige Person und mag germanische Sprachen wie Deutsch, Englisch und Niederlaendisch.  Ausserdem mag ich suedindische Sprachen wie Tamil. Ich studierte Computerwissenschaft (BCA) an die Universitaet IGNOU studiert. Ich habe Deutsch in Max Mueller Bhavan Kolkata gelernt und haben ZMP bestanden. Ich habe auch die Uebersetzungskurse besucht und zur Zeit bin freiberufliger Deutsch-Englisch Ueberstezer

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