Subject: German Language Test - pyush tiwari
From: pyush tiwari <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 8 Jan 2018 03:11:16 -0500

| | Foreign Language Screening Test

Name | pyush tiwari
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | talking with a good sense of humour and politely can console the customer anxiety rather in this case i would firstly aplozige for the inconvience and further would tell the customer about the issue and as the customer would have already registered in address i would call the delivery executive takimg no further time and ask him to deliver the order at that correct address and then after the delivery will call the customer and ask sorry for it because customer needs are also important same as the name of pizza hut where i work for

In ENGLISH: What according to you is the difference between good and great customer service?

good customer service can be termed as a okay service where the client is happy with service but not satisfied
where as great customer sevice has a service tends to providing service as fast as possible in this busy world where everyone really sits on time bomb. great service satisfys the customer and that tends the customer to opt for the same again and again all that matters is the least time

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

meine erfloge streichholzer deine anforderungen.
ich kann deutsch und english sehr gut sprechen und schreiben
auch ich mochte erfahrugen verdinen

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

ich heisse piyush tiwari
ich bin zweiundzwanzig jahre alt
ich wohne in ranchi und komme aus indien ich bin student
ich spreche drei sprache hindi english und etwas deutsch
Meine hobbies sind fussball spielen fernsher sehn,malen
ich lebe musik und kino gehen
ich bin ein zwei jahre ingineur aussteigen und jetz studiere BBA auf jamia hamdarad uni

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