Subject: Portuguese Language Test - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 8 Jan 2018 04:27:15 -0500

| | Foreign Language Screening Test

Name | Nikhil Kumar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all I'll apologize for the delay and then I'll check the details like name, address area of that customer which he provided me while ordering the pizza. Then I realised that I made a mistake and I entered his/her wrong address so I will inform him that the addrsess that he gave to me had a little mistake and I entered his address incorrectly. One more time I'll apologize for the mistake that I did and after that I'll confirm his address one more time and note it down correctly and then I'll ask for some more time, and I'll make him sure that his pizza will be delivered shortly. If customer agrees then at last I'll thank him to understand me and then I'll try to get his pizza delivered as soon as possible.
In ENGLISH: What according to you is the difference between good and great customer service? | A good customer service is a service in which a the problem of the customer is not taken lightly and the solution is provided very soon and a great customer service is a services in which the problem of customer is taken very carefuly and the solution of his problem is provided either instantly or within 24 hours.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. A primeira coisa que eu tenho paciencia pra ouvir ao cliente e dar a soluicao pros problemas dele ao meu nivel melhor.
2. Segundo que eu tenho a habilidade pra deixar o cliente confiar em mim.
3 Terceira coisa e que eu sei como falar com o cliente quando ele esta enfrentando qualquer problema e vou pedir desculpas pelo problema.
4. Eu sei que um cliente e sempre com pressa entao eu sei como falar pra ele que cada coisa tem um tempo pra resolver.
5. Se cliente esta enfrentando problemas sobre nosso produto, eu sei como resolver aquela problema pra que nosso cliente possa se recalmar.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Ola.! Eu chamo me Nikhil. Eu moro em Nova Delhi com a minha familia. Eu tenho 24 anos. Eu complitei a minha graduacao pela Universidade de Delhi e alem disso eu complitei um curso da lingua portuguesa pela embaixada de Portugal. Existem 5 pessoa na minha familia e meu pai trabalha pro governo da India. Eu tenho 3 meses da experiencia. Eu gosto de jogar criquete e ouvir a musica no meu tempo livre.

| |