Subject: German Language Test - Bhuvan Khanna
From: Bhuvan Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 02:49:01 -0500

| | Foreign Language Screening Test

Name | Bhuvan Khanna
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Customer ,
we are sorry to inform you that your orderNo. 01234 ,dated on :9th Jan 2018 was delayed to be delivered to your address i.e. 12xyz colony ,Delhi -36 , because of misinterpretation of your address by our employee . We are sending your order free of cost to your valid address .We are sorry for any inconvince.
Regards
Manager of Pizza Hut (Noida)

In ENGLISH: What according to you is the difference between good and great customer service? | The main difference between good and great coustomer service is that, the customer wants a proper fucntioning of it's product which he had purchased . Due to any problem faced by that customer it is our responsibility to take care of that inconvince . Many customer service executives only talks like there is a script in front of him and what ever is the answer to that problem , he will answr it through the script. Through this the person does'nt learn as well as the employee does't learn . The key is to know the problem and have the solutin in mind when th customer asks , this is a great customer service.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bi eine sehr schon Arbeiter.
Ich mochte lerne was die leute glauben uber das thema
meine sprechen mit andren leute ist sehr schon .
Ich mochte die leute hatte kein probleme , deshalb mochte ich diese job.

In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Mein name ist Bhuvan Khanna , ich bin zwaiundzwanzig yahr alt. ich bin ein leher, mein familie is kein, ich habe mein eltern , bruder und zwai hundin in meine familie.
Ich kann Deutsch , Englishe und Hindi sprechen . Ich habe meine schule mit 80 prozent Kompleziert und meine wichtsschaftwichenschaft mit 60 prozent. mein Hobbies sind , musik horen , lesen und sprechen mit neues leute.

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