Subject: Italian Language Test - PAVAN KUMAR DUBEY
From: PAVAN KUMAR DUBEY <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 04:07:21 -0500

| | Foreign Language Screening Test

Name | PAVAN KUMAR DUBEY
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Dear Sir please have pateince. We are really sorry that you have faced this problem. If you don't mind can you please confirm the delivery address. Pease hold the line let me check the delivery boy where he is right now. Thank you for holding the lineis  and I would like to say that It's heavy traffic on the way and it will take around 10-15 minutes now.
In ENGLISH: What according to you is the difference between good and great customer service? | Good customer service which gives the solutions to the customer but great customer service means which gives 100% satisfaction without any doubt to the customer.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 1. Sono gran lavoratore.  2. Sono ben educato  3. Sto lavorando con una dita che lavora nel stesso settore.  4. Ho espirienza piu di 9 mesi.   5. Voglio lavorare con questa dita.
In YOUR LANGUAGE - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Mi chiamo Pavan Kumar Dubey. Ho 28 anni. Sono sposato. Mia moglie e' una casalinga. Ho due figlie. Una figla ha due e mezzo anni e altra figlia ha 9 mesi. Sono laureato in informatica. Ho fatto B2 dal Istituto Italiano di cultura, Nuova Delhi. Ho lavorato con un dita si chiama I-Lead corporation per circa 6 mesi poi ho dovuto lasciare quel lavoro perche' avevo qualche problema nella mia familia. Nel questo momento sto lavorando con una dita si chiama Echosoft Infocom Pvt. Ltd., Tilak Nagar.

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