Subject: German Language Test - Mukesh Gupta
From: Mukesh Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 05:35:25 -0500

| | Foreign Language Screening Test

Name | Mukesh Gupta
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Most humbly and respectfully, i am extemely sorry for the inconvienience and appologise for my mistake and  for the delay of your order.. i accept my mistake and going to deliver your order as soon as possible. i can understand your position and annoyence. I promise you and assure you, that this kind of a mistake will not be repeated in the futureat all.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words |
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? |
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Zuerst, vielen Dank. Eigentlich bin ich ein Deutschlehrer von Beruf und lehre das Deutsch seit 24 jahre, nicht nur die Schueller und die Schuelerinnen , sondern dieStudenten, die dasZertifikat und Diplomkurs von der Delhi Universitaet machen. Ich habe fuer drei Monaten bei einer Firma in der "customer service Abteilumg gearbeitet. Und alle Kunden waren von dem Deutschland. Danke.

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