Subject: German Language Test - Bhuvan Khanna
From: Bhuvan Khanna <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 06:27:09 -0500

| | Foreign Language Screening Test

Name | Bhuvan Khanna
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Customer,
We are sorry to inform you that your order no. 01234 is delayed due to my mistake and we are rectifing the mistake by providing you the meal free. By mistake I sent te order to yor old address that is , abc nagar delhi-2. The order by mistake was delivered there instead of your new address xyz colony delhi -9.  We rectified the mistake by sending you the free meal . We are extermly sorry for any inconvince caused by me. I hope you will order soon . You are a very valuable customer to us, that's why we are providing you 5 coupons (50%off ) valid till 31stDec 2018.
Regards
Manager Pizza Hut (Noida)

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I have completed my gradutation from School of Open Learning( Delhi University) with 60% . I have completed my German from Max Mueller Bhavan(Goethe Institut).
I have completed A1,A2,B1,B2.1 and B2.2 from Max Mueller Bhavan . I have 6 months experience in teaching, I teach Business Studies , German and Political Science to the students of class 11th and 12th. I have a nuclear family, my parents , my brother and my 2 pets live in my home.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Viele menchen probleme mit seiner produkt haben . wenn ein person eine probleme haben dann die arbeiter musste die antwort beim ihm haben . wenn die arbeiter hat die antwort von einen skript dann es ist einer gut gesprache aber wenn mann hat deine antwort beim ihm gelernt haben dann es ist besser als gut gesprache.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin eine leher von beruf und kann gebe neues lesen zu neues kunde/kundin.
Ich habe keine feller im leher und ich mochte ich deise job sehr.
ich wushte eine schoner areiter

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | lester Jahr (2017) ich war im Macleodganj,Himachal Pradeh mit meine fruende laksh und shiwam . Mit dem ich so herzlichen war . Ich habe das berge mit schne gesehen. Das wetter war sehr schon . Mit beer und whiskey es war am besten zeit. Jeden Tag Wir waren im eines neues resturant , jedes resturant war billiger als die andern . ich mag moonpeak cafe aber am besten ich mogen jimmy's italia . Es war sehr schon urlaub mit meine freunde . Das Urlaub war billiger als sehen Bancock .

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