Subject: Italian Language Test - Pavan Kumar Dubey
From: Pavan Kumar Dubey <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 07:13:29 -0500

| | Foreign Language Screening Test

Name | Pavan Kumar Dubey
Whats your first language | Italian

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear Sir, We are really sorry for delay. Please have pateince and If you do not mind, Can you please confirm the delivery address. Please hold the line and let me check the locaion of delivery boy. Thank you for having great patience and precious time, As I checked the location I can say that It will still take 10-15 monutes due to heavy traffic. We are really sorry about it but I am sure you will get your hot and delicious delivery now soon and once again thank you for having great patience and precious time.
Have a good day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Pavan Kumar Dubey and I am 28 year old. I have done graduation in computer application from Maharaja Ganga Singh University, Bikaner with first division. After that I have done my B2 level certification course from Istituto Italiano di Cultura, New Delhi and after that I joined a company I-Lead Corporation and worked for this company around 6 month and It was voice process where we had to make calls in Italy whole day during the shift timing. Unfortunately I had to leave that job without prior notice due to family reason. Recently I am working with Echosoft Infocom Pvt. Ltd. as executive and It is a tech voice process where we have to recieve the calls and we have to solve the customers problem online.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is a kind of meeting the customers expectations but a great customers service is a kind of exceeding the customers expectations with tryong to sell other items of our services.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Sono gran lavoratore e poso lavorare piu' di altro con attenzione. Come ho gia spiegato in inglese io posso fare piu' vendita in questa dita. Posso capire velocemente problemi dei clienti peche' sto lavorando con stessa tipo di dita. Ho fatto levello B2 e ho espirienza di questo tipo di lavoro ecco perche' io posso scrivere e parlare vuol dire che io posso comunicare con clienti bene di altro.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | L'ultimo anno sono andato ad Agra per comprare qualche tipo di stivale perche' E' una bella citta' dove puo' trovare tantissimi fattori dei stivali. io Volevo fare una vendita nella mia citta ecco perche' ad Agra puo' trovare vari tipi di stivali economici. Finalmente ho fatto un contratto con una persona per mandare i stivali alla mia citta dopo far pagamento da me. Perche' sono andato ad Agra ecco perche' com'e' possibile che io non vado a visitare Talmahal. Sono andato a Tajmahal e questo palazzo e' di amore. E' un bel palazzo dove puo' vedere tantissimi stranieri che vengono da tutto al mondo. Alla serata sono ritornato alla mia citta' e ho iniziato il mio lavoro per vendita.

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