Subject: Portuguese Language Test - JOAO CAPITA
From: JOAO CAPITA <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 09:20:24 -0500

| | Foreign Language Screening Test

Name | JOAO CAPITA
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | in this case I have to change the method using simple way telling him about others orders that Hut Pizza has provided for the costumers like discount of the product, the quality of that how it can be benefit for him. about mistake that i made i have to convince him that I will be there with in ten minute

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

-diploma in computer Science( Cabinda Angola)

-5th semester completed in BBA MD University Haryana India

- Arcus Multi Private limited Company, has a treineer in PR and Business development

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

a diferenca existente entre os servicos de  bom e o melhor cliente:

bom cliente e aquele que compra os produtos regularmente na minha companinha e vela pelo bom nome desta quer seja onde esteja.

o melhor cliente e aquele que mesmo comprando como nao os nossos productos esta sempre a par e passos sobre as novidades que a empresa apresente desde a qualidade ate aos precos.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

o que me mete como um candidato certo para clientes de servicos sao:

1- tenho habilidades em lidar com os clientes facilmente e sei interagir com o publico alvo.
2-e uma area que na qual ja trabalhei varias vezes nao como efectivo mas como colaborador
3- ajudar para os interesses da empresa de expandir os nossos productos a nivel nacional e intwernacional.
4- criatividade no marketing em convencer os clientes
5-trabalhar em equipa em qualquer momento.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu ja viagei em NAINITAL uma outra cidade pertencente a Hiderabad por missoes de trienamentos, ja estive em Gurgoun hatyanna Delhi anda Utraphardesh, por visitas turisticas e tambem para conhecer melhor a India.

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