Subject: Portuguese Language Test - Mbala Zolana
From: Mbala Zolana <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 09:22:06 -0500

| | Foreign Language Screening Test

Name | Mbala Zolana
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | in this situatiom a will call him and to tll him tha iam out side of your house but i have some poblem about your adress because some number about the adrees is wrong so can you onfirm please and if i took all this time  is about the traffic was too much and so that  the reason and i hope that will not happe again so please in 5 minites i will be there
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i worked as professor back im my country in 2014 and i made internalship fro arcus multiservice i have skill in computer program and i speak 3 language such as portugues ,english , and basic knowledge about spanich
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | a diferenca entre o bom e maior  bom e a qualidade de um servico e maior e a indica que o servico esta nas suas competencias de trabalho

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

porque eu tenho abilidade para tal
e porque eu gosto de trabalho desde pequeno
porque tambem tenho a certeza que farei algo melhor nesta companhia
porque tambem terei mas experiencia isso
porque tambem pelo amor ao trabalho

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | a cidade pela qual eu viagei chama se vindoki e uma cidade maravilhosa e e uma cidade de muito negocio para venda e compra de mercadorias la aprendi muita coisa sobre o negocio e esta a me ajudar bastante e e a razao pela qual quero trabalhar como nao sou ter mas experiencia tambem

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