Subject: Portuguese Language Test - Admiro Teixeira
From: Admiro Teixeira <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 9 Jan 2018 09:25:00 -0500

| | Foreign Language Screening Test

Name | Admiro Teixeira
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all after checking my mistake I will apologise for the delay on the deliver. TThen I will ensure the costumer that the pizza will be delivered in the right time now. But for making him I understand I will be as honest as possible to the costumer that a nmistake was made during the time of note the address. As quick as possible I call the pizza operator to make a new order and to sent the deliver boy to the right address. I will apologise again to the costumer and make sure that mistake of this kind will never again happen
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Admiro Teixeira, Angolan citizen, I am 22 Years old,I am single and living not with my parents since 2014, I enjoy life helping others, I nlike to spend my time riding listen to differents kind of music, football is my biggest passion, I like to be in the field, I found myself as a very resposnible person, I always challenge myself to overcome my problems and face them, I love new challenges in my life. I have passed the 12th classe, that is the secondary technical school in my country (Angola) in 2012, now I am porsuing B.Tech in Electrical Engineering at Rawal Institue of Engineering and Technology wich is affiliated to MDU Rotak. I have work in differents projects during my secondary school time, some are automatic gate, inteligent helmet, and many others, I have worked as salesman in one mobile store at my country for some months.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A diferenca entre bom (good) and melhor (great) e que bom ]e um servico em que o cliente recebe nada mais do que aquilo pelo que ele pagou, a satisfacao do cliente esta somente em ter recebido o producto/servico. Enquanto que melhor ]e quando o cliente nao so recebe o ser producto/servico mas sentisse que lhe e dado importancia, que ele e importante para a companinha, que ele e bem vindo e sentisse acarinhado pelos funcionarios

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Eu me considero um homen honesto, tratar os clientes com verdade sempre sera meu foco.
E responsablidade minha fazer com que a emprtesa prolifera o maximo possivel.
Quanto mais lucro essa empresa fazer melhor vou me sentir como funcionario dessa empresa.
Tenho bom senso de humor e sou capaz de me adaptar a qualquer ambiente de trabalho, Sou capaz de Aprender sobre diferentes assuntos em pouco tempo e tenho a capacidade de debater sobre muitos assuntos.
Sou aberto para variascoisas, nao costumo me fechar sobre um assunto apenas, estou sempre disponivel para aprender e sei que posso aprender com qualquer pessoa. Ouvi sobre o vosso servico gostei muito.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Eu ja viajei para algumas cidades no meu pais e na India ja visitei a cidade de Agra e Rajastan. Gostei muyito de estar em Rajastan e uma cidade que me encantou pela cultura, pela religiao, pareceu me uma grande cidade para fazer turismo, uma cidade que tem em parte uma arquitectura dos tempos antigos mais que tambem alberga grande cosntrucoes da era moderna, Gostei de ver a forma com que as pessoas viviam, embora em parte a pobresa me entristeceu, mas a alegria do povo era contagiante.

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