Subject: Portuguese Language Test - jose manuel filho
From: jose manuel filho <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 15 Jan 2018 03:07:02 -0500

| | Foreign Language Screening Test

Name | jose manuel filho
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | n/a
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | na
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | n/a

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1) Yo siempre busco enteder las necesidades del cliente
2) Rapidez en la respuesta
3) Flexiblidad para hablar con todos
4)Ganas de poder ayudar siepre en todo los levels
5)Focado en resultados

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Yo he  conocido Malali en el ultimo fin de semana y la ciudad es super bonita. Ubicada en el norte de India, en la area de Himashal Pradesh, se queda 12 horas de bus desde Delhi. Me gusto mucho conocer la pequena vila y las montanas himalayas que estan cerca de  toda la ciudad. Nosostros fuimos a solang valley donde estaba repleto de turistas que desconocian la palabra "basura" . Una pena ya que el sitio es tan chevere, pero lleno de basura. Problema cultural? quisas....

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