Subject: German Language Test - Suzan Kadribasic
From: Suzan Kadribasic <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 15 Jan 2018 05:26:48 -0500

| | Foreign Language Screening Test

Name | Suzan Kadribasic
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would proceed according to the company policies (guidelines).
If there is no such thing, I would say following to the waiting customer: Dear xy, I am deeply sorry to inform you, that we will take another 20 minutes to deliver the item. I apologize for the long wait. I hope this will not spoil your experience with us. And we will make sure you receive the item in the shortest time possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I studied in Munich at the IFOG Hochschule Graphic and Multimedia Design. After finishing the 3 years studies, my first job was at the DIE KREADIVEN (advertising) in Munich itself. I have spent there almost 4 years. Right after that I moved to China, where I was working at RIMAGINE. After almost 3 years living in Shanghai, I decided to move to India. I am working and living in Delhi itself since 7 years. Worked mainly in advertising and publishing companies as head of the creative team and a project manager/CRM.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Solange dem Kunden verstaendlich gemacht wird, warum und weshalb etwas schief gegangen ist und dies schnell behoben wird. Grundsaetzlich ist die Zufriendheit des Kundens ausschlaggebend.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Ich habe meine momentanen Erfahrungen, im Bereich Kundenservice und Marketing, im derzeitigen Arbeitsplatz gelernt. Ich weiss wie man mit zufriedenen, wie auch unzufriedenen Kunden am Besten umgeht. Das wichtigste dabei ist dem Kunden das Gefuehl zu geben, verstanden worden zu sein.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Fuer diese Aufgabe waehle ich Sonoma. Als ich dort letztes Jahr im Urlaub war, hatte ich gewisse Vorstellungen darueber. Was nicht ganz der Realitaet entsprach. Viel wird immer ueber Amerika gesagt, speziell von Kalifornien. Das die Leute freundlich, zuvorkommend und hilfreich sind. Was zu einem stimmte, aber was mir auffiel, das es sehr rassistisch zugeht. Man spuehrt vor allem in dieser Stadt den Klassenunterschied, welcher ebenfalls mit der Hautfarbe verbunden ist.
Was auch ein aktuelles Thema war, waren die Waldbraende. Es herrschte Ausnahmezustand. Waldbraende praegten den Alltag fuer Wochen. Haeuser/Grundstuecke waren bis auf die Grundmauern abgebrannt. Dank der Armee und den zusaetzlichen Feuerwehrleuten konnten die Braende nach lagem unter Kontrolle gebracht werden.

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