Subject: German Language Test - Krishna Gopal Kumar
From: Krishna Gopal Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 16 Jan 2018 02:11:06 -0500

| | Foreign Language Screening Test

Name | Krishna Gopal Kumar
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First i say sorry for this mistake like:- Sir i an really sorry for this mistake actually by mistake i have entered your address in our system incorrect, this is my mistake.

In this case now i have create a free replacement on correct address and i request to our delivery team to deliver your order as soon as possible and definitely sure this mistake not happens again.

And thanks for your understanding.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Krishna Gopal Kumar, i am 25 year Old and basically come From Bihar, i have completed my schooling and intermediate in my home town than i came to vadodara and i have completed My B.A. with German in 2015.

I have 26 months experience in Concentrix Daksh India Pvt.Ltd pune as a German language Expert.

I have left my Job in October 2017.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Kundem Service ist wichtig fuer jeden Firma:- Gut Kunden service ist Z.B.:-

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe schoen 26 Monaten in Amazon Kunden service arbeiten. Sowie ich weiss ueber Kunden service und ich weiss wichtig punkte zum Kunden service. Ich kann Entschlossenheit jeden probleme von Kunde.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Gaya:- Gaya ist eine zweite grosste stadt von Bihar, es ist sehr beruhmte Stadt in der Welt weil Gautam Budha gehort information in der Stadt und auch fuer Vishnupath Mandir, es ist ein Hinde Religion Tempel. Feste von Gaya ist Holi, Dashhara, Saraswatipuj U.S.W. Es ist ein sehr schoen Stadt in de Bihar, viele leute kommt von Bodhist Religion jeden Tag.

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