Subject: Portuguese Language Test - Surinder Sharma
From: Surinder Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 16 Jan 2018 06:19:29 -0500

| | Foreign Language Screening Test

Name | Surinder Sharma
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I will assist the customer with utmost priority because customer satisfaction should be my goal. Sorry for the inconvenience caused from our side. Let me confirm your address first along with contact details. Your order will be delivered as soon as possible. Then after I will disconnect the call and lined up with the field boy who delivers the order. As soon as the field boy gets the green signal from my perspective related to the exact address with the landmark of the location, he will do his task.

Then after some time, I will deliver the message to the same customer for his feedback related to the pizza. If possible, I will also call him and confirm the pizza delivery and the taste within stipulated period and offer him certain discounts in future and greet him with the saying - Have a Nice and wonderful day ahead!

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Surinder Sharma. I am 35 years old and a married man. My wife is a teacher and my son is studying in IInd standard in DAV Public School. My parents are retired from Mahanagar Telephone Nigam Limited (MTNL) Department. My brother is doing his job in a private firm and sister-in-law is a housewife and my sister is a housewife. My nephew and niece are studying in 8th standard.

I did my B.A. (Honours) in English from Shivaji College affiliated to Delhi University in 2006. I spent three consecutive years in learning Portuguese language during the session 2005-2008 from GRS Department in Delhi University. Meanwhile I also did a Certificate course in Computer from ITI Pusa affiliated to State Council of Vocational Training (SCVT).

As far as my Experience goes, I have total 9 years and 5 months of experience. My first job was in Tata Consultancy Services in Mumbai where I worked as a Process Associate in a Portugal Telecom Project and then Hawaii Airlines. After that I got an opportunity to work with FCS Software Solutions Ltd. which deals in providing the technical support to all regions across the globe - North America, Latin America, Europe-Middle-East & Africa & Asia Pacific  I joined Ebix and then again FCS. Meanwhile I was working as a freelancer and translator in different organisations.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

A minha opinião é sempre ajude os clientes com os seus melhores serviços que é uma regra para obter mais clientes no mercado.

A diferença entre boa e ótimo serviço é sobre cumprementar os clientes em a maneira formal e adicione os vários tipos dos descontos acessível no mercado.

No fim quando você bate-papo ou email sempre usa o formal discurso que tem a influência no mente dos clientes.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.A minha experiência é grande em relação com o setor BPO onde temos varios tipos dos clientes.

2.Tenho três qualidades - Dedicação,  Devoção e Determinação para termine o trabalho.

3.Tenho experiência em vários segmentos dos troubleshooting, email e bater papo com os clientes.

4.Se existe uma situação onde o cliente verifique sobre o produto, tenho imenso conhecimento em fornecendo a satisficação ao cliente.

5.O meu prioridade é sempre ajudar o usuário ou cliente em qualquer situação.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Eu já viajei o cidade de Mumbai que é capital do estado Maharashtra em sul de India no ano 2008. Trabalhei na empresa chama-se TCS fica na Planta número 12,Lal Bahadur Shastri caminho, Godrej e Boyce Complexo.

A cidade é muita bonita e tem os vários tipos das praias, ilhas e montanhas. Por exemplo a praia de Juhu e  Bandra Bandstand é mais famosa, Lonavala e Khandala. A Porta de India também é famosa que fica no centro do estado. A cidade tem os templos lucrativos por exemplo - Sidhivinyaka e Mahalakshmi templos  em Dadar. A cidade tem a estrada connecatado com os outros estados. A cidade tem o aeroporto grande e diferentes voð funcionando em pouco tempo.

A cidade tem os varios teatros que representa os vários tipos dos filmes com a maneira mais moderna. Cidade de filme situa-se no Goregaon. O bangalô dos atores Amitabh Bachchan, Shahrukh Khan e atriz Hemamalini, Kareena Kapoor, Anushka Sharma fica na Bandra.

Existem os vários tipos dos bibliotecas, escolas, universidades onde os estudantes registram nos cursos para atingir o crescimento na carreira. A cidade tem os parques nacionais, descostecas para entretenimento, malls e grandes edificios.

A cultura da cidade é interessante. As pessosas celebram o festival de Ganeshpuja e Visharjan, Krishna Janamashtmi com o zelo e entutiasmo.

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