Subject: Portuguese Language Test - Alok kumar
From: Alok kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 19 Jan 2018 05:17:02 -0500

| | Foreign Language Screening Test

Name | Alok kumar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I have to tell the customer that your order is about to reach and with this I have to tell correct address to the delivery boy, so he can do it fast.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I'm Alok kumar, 27 years old. I'm married with 3 year old baby boy. I finish my Bcom & Finish my Intensive advance diploma in Portuguese from DU. I have 5+ years of experience as a Portuguese Language Expert.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Se eu falo sobre Bom servico onde voce tem de saber como voce pode ajuda o cliente e sobre excelente servico onde voce tem de saber o que o cliente precisa por si.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Conhecimento de trabalho
2. Como ajuda os clientes.
3. Fichar as coisas entre tempo que o cliente da par voce.
4. Conhecimento que o cliente precisa por voce.
5. Transparente com o cliente.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ano 2016, Eu ji visitei Agra com meus amigos Felipe, Amanda, Ale. Felipe e Amanda sao de Brasil e Ale e de Colombia. Nos visitimos Taj e algumas lugares em Agra. Nos comemos muitos coisas em Agra e visitei como 4 Lugares. Felipe fazia este plano porque felipe vai voltar em 2 meses, Entao eu falei com Amanda e Ale sobre este viagem.

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