Subject: Portuguese Language Test - Luigi Prado
From: Luigi Prado <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 22 Jan 2018 05:20:47 -0500

| | Foreign Language Screening Test

Name | Luigi Prado
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would check again with customer his correct address for no more mistake then I would say sorry for the inconvenience caused by this misunderstanding. Further I would make sure that his order would  arrive as soon as possible, following it with Pizza Hut and order`s driver. Then, if possible I would garantee that costumer got the best experience altought my mistake, tracking if in the end client got everything he ordered.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have a very calm and peacefull personality, I`m always trying to solve problems in a reasonable way, I graduated in civil engineer, studying project management all my university time. I worked during my graduation so I got a sort of experiences in my field, then I volunteered for AIESEC working on sales and marketing to develop this area I was not into yet. After that, I decided to go India to develop all sort of skills possible, to learn about a different and interesting culture. My first 6 months was in Gurgaon in a construction company, there I was dealing with suppliers and clients, indians and foreigners.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Um bom atendimento ao cliente sera sempre aquele que termina com o cliente e a empresa satisfeitos. Atendimento feito com educacao, atencao e boa vontade para resolver qualquer tipo de problema.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Eu sou o candidato certo para o cargo de atendimento a cliente porque sou comunicativo, atencioso e educado. Tento sempre resolver os problemas de forma objetiva e racional, sem que nenhuma das partes envovidas saia prejudicada ou evitando danos. Estou disposto e com desejo de desenvolver habilidades de comunicacao e conheco outros empregados , entao acredito que terei adaptacao facil e rapida.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Acabei de voltar de uma viagem a Jaipur, a cidade rosa. Sai de Delhi num domingo de manha e , apos visita rapida ao gigante Taj Mahal, peguei um onibus rapido apos ficar perdido numa confusa rodoviaria em Agra. O onibus nao era do mais confortavel, apesasar disso eu estava apenas com uma mochila e consegui dormir tranquilamente durante as 6/7 horas de viagem. Cheguei em Jaipur por volta das 22h e fui direto para o hotel descansar. No dia seguinte cedo, fiz uma visita ao Amber Fort onde comprei entrada para estrangeiros para este e mais outros pontos turisticos. Amber Fort e lindo, muito grande e com uma arquitetura surpreendente em cada detalhe, os mosaicos e cores sao unicos. Sai de la direto para Hawa Mahal,  mas no caminho visitei( de longe pois nao se entra) um palacio no meio do lago. Ja no Hawa Mahal fui surpreendido pelo seu interior belissimo, cores e formas que explicam o monumento junto com seu motivo cultural e historico. Apos isso fui ao City Palace e outro forte que nao me recordo o nome,somente a pronuncia, dois belos lugares que ajudam ainda mais a entender a sociedade indiana do passado e atual.No fim do dia ainda tive tempo para andar no mercado local, com artefatos tipicos do Rajastao.

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