Subject: Spanish Language Test - Rupa Kushwaha
From: Rupa Kushwaha <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 23 Jan 2018 03:39:50 -0500

| | Foreign Language Screening Test

Name | Rupa Kushwaha
Whats your first language | Spanish

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

As according to the situation working with Pizza Hut as a Phone Order Executive, I attended a call from a customer for an order and it is to be delivered within 30 minutes but it did not. So after checking all the things ,I got to know that the mistake has been done from my side as I entered the customer's address incorrectly and due to which it did not delivered to the customer who ordered for the same.
As the customer after complaining on the phone call is still waiting on the call.So,I will first tell him/her to give me 5 minutes to check and I will getting back to you in 5 minutes for sure.
Then, I will inform the situation and my mistake to the supervisor and whatever supervisor will be wanting me to get the things done then and sort it all out in this manner,I will be doing the same and also will be giving the customer an update accordingly.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

MY NAME IS RUPA KUSHWAHA. I am 22 years old, living in Noida. Right now,I am working with an Institute named as Sakura International as a Japanese Language Trainer. There I am supposed to train students who are willing to go to Japan and also to the students who want to crack JLPT Levels. So, there I prepare students for these two things. I am mainly training there JLPT N5 and N4 Courses to students of different age groups whoever wants to learn Japanese. I am working there from last one year. But that was not the start of my career. I started my career two years back with a couple of institutes as a Japanese Language Trainer. Apart from this, I worked as a Home Tutor also for Japanese Language in the start where I got the opportunity to teach students of varying ages.
Other than my working, I have done my Japanese Language study from MOSAI for 3 years and together with it, I did my regular graduation in English Honours from Delhi University.
I have cleared JLPT N4 already. Then after that,I appeared for JLPT N3 last year in  December attempt but it remained by just 7 marks. Then I had appeared for the same this December also and the results are awaiting.
Other than this, I have interest in making trips and exploring new places.
And regarding my personal life, I am living in Noida itself with my family and unmarried.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer Service は Satisfying だけのことです。まあまあのこともありませんがOK OKのことです。

でも、Great Customer Service は Satisfying のことたけじゃありません。それは何か。。お客様はその上げたサービスを忘れられません。そのところ、サービスを上げた人を将来にも忘れられません。いつかまたそのサービスをもらいたいとき、また同じ会社に連絡します。
それはGreat Customer Serviceです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

実は、私はそのようなことの仕事に経験がぜんぜんありません。
今私はトレナーです。これはCustomer Service Jobじゃありませんが、その仕事にも私は私の学生に教えるときに、学生はだいたいいつもSatisfiedです。それはもCustomer Serviceですね。
だから、私について、どこかに働きながら、お客様をいつもSatisfiedになって、仕事をして下さい。
私は学生のときにもそうしますから、ここにもできると思います。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は享年 KASUALI と言う所へ行きました。KASUALIは来たインドにあります。私そこで友達と彼と一緒に行きました。その経験はとても楽しかったです。そこへ私たちは電車で行きました。電車に私たちは何か何かを食べながら、あそびました。電車の時間は朝でした。午前６時でした。その後、みなさん午後１時半にそこの駅についてから、ちょくせつホテルに行きました。そこにちょっと休んでから、晩に歩いて山の上に上りました。山に上った後で、そこにたくさん店でした。その所に何か食べてから、買い物もしました。あそびました。
夜予約した車でまたホテルに帰りました。そのあと、たくさんおしゃべりしてから、皆さん自分自分の部屋にいって、寝ました。
次の日に朝起きてから、皆さん一緒にTERRACEで朝ご飯をたべた。
その後、ホテルを出ました。CHURCHとかMUSUEMとかSunRise Pointとかのいろいろな所へいってから、また駅に行きました。電車の時間だったからでした。
その後、家へ帰りました。
とても楽しかったです。また友達と一緒にほかの所へ行きたいです。

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