Subject: German Language Test - Hemant Bhardwaj
From: Hemant Bhardwaj <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 23 Jan 2018 03:43:48 -0500

| | Foreign Language Screening Test

Name | Hemant Bhardwaj
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will say, Sir I am really sorry, please give me a moment so that I can check. As I can check you have place your order befor 40 minutes ago and your order has been dispached from our side before 20 minutes ago. There would be some delay in the delivery of your pizza as it's peak hour. As there are a bulk of order already we have in the peak hours , We give 30 minutes of time only for normal delivery hours, but in peak hours it might take 30 -50 minutes .
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done my schooling from CBSE board. I approached BCA from Jamia Hamdard University in 2009 and finished in 2012. As it was a correspondent course, so I also pursued German language from Max Mueller Bhavan at the same time. In 2011 I joined exevo India pvt ltd. It is a Market research organization. Where my primary work is to collect data and generate lead in German speaking countries. I had provided some set of predefined questions and I had to take survey based on those questions with C-level executives over the call or mail. I left exevo in 2014 as the CATI process had been closed. After that I had made contact with some organizations and start doing freelancer work from home in the same profile. Till December I was doing freelancer work.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Gut dienstleistung bedeuted wenn eine kunde kommt uns fur gut product oder unsere deinstleistung und superb kunden dienstleistung bedeuted wenn eine kunde sagt andere personen ueber Ihrer dienstleitstungen zu andere personen und empfaehlt Ihrer unternehmen einmal zu gehen.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin sehr geduldig.
Ich bin sehr aktiv.
Ich bin fleissig als auch smart arbeiter.
Ich habe oder finde alle loesungen von problemen sehr schnell.
Ich leibe dienstleitstungen geben weil ich neu leute kennen lernen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich habe vor leztez jahr Goa gegangen. Es ist ein toll stadt. Ich war dort nur fuer fuenf tagen. Deshalb habe Ich nicht so viel sehenwuerdigkeiten gesehen. Ich habe in alt Goa gegangen. Dort habe Ich die altekirsche gesehen. Es gibt viele temple auch von lord ganesha. Danach habe Ich geplant mit meinem freunden partei zu machen. Dann wir gegangen zu Anjuna beach, Dort wir habe zu erst in der See spielt und danach haben wir sonnen bad gennomen. Um sechs uhr wir haben beer getrunken und geplant zurueck zu hotel gehen. Naechtes tag wir gegangen etwas zu kaufen. Wir gegangen  in einm Markt, Wir haben schon gesehen viele Konkenische leute dort mit Goan kleidungen. Wir haben auch gekaufet Goan kleidungen auch und gegangen zu hotel zuruck.  Goa ist ein Schoenes stadt habe Ich gesehen bis jetzt. Ich moechte Goa nocheimal gehen.

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