Subject: German Language Test - Ridhi Arora
From: Ridhi Arora <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 29 Jan 2018 03:22:36 -0500

| | Foreign Language Screening Test

Name | Ridhi Arora
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Its really important first of all to admit your mistake and to find the solution of the problem without getting panic, So that customer don't get angry. And we can even check if we have the policy to deliver free in case of delay than we can provide that to the customer as well. I think our main focus always should be the customer satisfaction and we should always try to achieve that.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have done BA (Hons) German from Amity University. After completing my graduation i got a placement in Exevo which was the market research company. My responsibilities were to take telephonic and web based interviews in Germany. I worked there for 1 year then i changed my company and started working with Accenture and there i was a German Process Associate in Accounts Payable department. My responsibilities over there was to process invoice and to handle incoming calls from Germany and UK and to solve their problems. After working for 1.5 years in Accenture i again switched my company and started working with XL Catlin and i have worked there for more than 3 years as a Senior German Process Specialist. And there I was in credit control department and i was handling Germany and Switzerland both the countries and my main responsibility was to reconcile the brokers statements. So in total I have 5.5 years of experience in German language.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Es ist wirklich wichtig, Ihre kunden zufrieden zu stellen. Sie mussen extra Miten fahren, einen guten kudenservice zu beiten.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Ich habe die Erfahrung, die in diesem Bereich erforderlich ist.

2. Ich bin Leute freundlich und ich liebe mit Leuten zu interagieren.

3. Ich bin sehr Fleissige Person und arbeite hart, um meine ziele zu erreichen.

4. Ich habe the Geduld, Die benotigt wird um Probleme zu losen.

5. Ich bin sehr verantwortlich.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich bin kurzlich nach Jaipur mit meine Familie gereist. Ich sah andre Kultur und ich probierte anderes Essen. Ich habe Markete besucht und viel eingekauft. Wir besuchten auch die Monumente und mein favorit war Hawa Mahal. Wir besuchten auch die Amber fort und es sehr interresant. I habe viel geneissen und ich mochte zuruck zu besuchen.

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