Subject: Portuguese Language Test - shiv kumar
From: shiv kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 31 Jan 2018 04:17:53 -0500

| | Foreign Language Screening Test

Name | shiv kumar
Whats your first language | Portuguese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | i am very sorry for the inconvenience sir, as i checked in our order book i found that the fault was made from our side so i really apologized the inconvenience again sir and would request you to kindly please confirm me your address once again so that i can made deliver this order to you on prior basis and request you please wait for at least 20-30 minutes i am assuring you that your order will be delivered to you before this time period and would recompense you with a coca cola cold drink as per rule.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | i am shiv kumar, i born and brought up in Delhi. i put at Gandhi Vihar its in north campus i did my schooling from a govt school and i completed my graduation in bachelor of journalism which is equivalent to B.A, i started my carrier with a contractual job as a physical teacher in a govt school, and later on i got an opportunity to work with RBS as an cce in phone banking department and after this i joined quattro BPO as fraud analyst and that was my last job as cce in India and since 2014 i were living in Brasil working on various profession.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | um bom atendimento de servico o principal canal a comunicacao entre uma organizacao o seu cliente que por sinal e o seu principal gerador e lucros. mas ainda muito se ouve sobre reclamacoesn no atendimento de diversoes. como se diz um bom servico sao quando vc ouviu a cliente e tenta se resolver o problema de cliente com calma e um melhor atendimento se chama quando o atendente se ouvir o problema de cliente com muito calma e analysa o problema e alen de resolver problema da outros mais opcoes pra cliente que ele mesmo ate pode resolver algumas coisas em relacao produto ou assunto. e deixa cliente bem satisfeito.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

minha experiencia de trabalho com atendimento de cliente
sou confidente na minha resposta e trabalho
com minha experiencia ser resolver problema da cliente durente um tempo fixo
eu sei dar total satisfacao pra cliente sobre o assunto
eu posso trabalhar em qualquer horario

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | o cidade que eu visitou foi sao paulo e eu gostei de cidade muito por que o clima de tempo sao muito legal e vivendo dia dia na cidade aprendeu muitos coisas por examplo o jeito de drigir diffrente de que india e passoal sao muitos atencioso e muito suportivo pra qualquer um. eu fui na uma feira vegana na paulista onde vi como passoas sao telentivo que sabe fazer various tipo de comida diffrente e saudavel e vi como passoas sao responsabilza pelo limpeza de cidade que pretente ter nao sujar nei um lugar pra dixar cada coisa limpo. e ate os cozinheiros usa various tipo de coisas que mante o higieicos que eu gostei muito e achei diffrente de que india, e na mesmo lugar assitiu um show de rua tambem onde tinha artista fazendo arte que sao um pouco aperecia magico que na india mas fiquei muito feliz que passoal respeita o trabalho da artista.

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