Subject: Japanese Language Test - Monika Gupta
From: Monika Gupta <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 9 Feb 2018 04:51:58 -0500

| | Foreign Language Screening Test

Name | Monika Gupta
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

hello sir,
I apologize for the inconvenience. Actually I entered your address incorrectly, so I'm apologizing for that. I'm going to retake your order and your pizza will reach at your door step within 15 min. I'm managing another delivery boy for your pizza delivery.   And now you will get 20% discount on pizza, so you have to pay Rs.250 only. Thank you ! Have a nice day.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Monika Gupta. 21 years old. I'm from Vaishali, Ghaziabad. I'm in the final year of my graduation along with this I'm also pursuing Japanese language from MOSAI institute. My ethic is I never neglect any work for my improvement. I do complete any work with confidence. I'm honest, hardworking and punctual. Travelling and exploring new places, listening music and playing badminton are my hobbies. My family consists of six members including me.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

良いサービス：
お客様の問題を２４時間以内にへんしんします。少し時間がかかります。簡単に問題を解決します。

素晴らしいサービス：
お客様の問題を１時間以内にへんしんします。素晴らしいサービスは良いサービスよりいいです。たくさん時間もかかりません、人々の問題をすぐにへんしんしています。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私は楽看的と正直です。私は問題を簡単に解決することができます。そして時間を守るのが好きです。私はいろいろな新しいことを知りたいです。またはいしょうけんめい仕事をしたいです。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

私は２０１２年にジャイプルへ行ったことがあります。ジャイプルはピンクシティも言っています。そこで私は家族と行きました。私たちはホテルに止まりました。そこで少し休みました。その後、私たちアメルフォルトへ行きました。それはお大くて、きれいな建物です。いろいろな国から人々はそれを見るために行っています。ジャイプルには有名な所がたくさんあります。例えば、ハワメハルとか、シティパラスとか。。。。。。私たちは新しい料理を食べました。シティパラスで昔のことが多いので、私は昔のことを知っています。そこでみんなは楽しみました。ハワメハルで窓がたくさんあります、ですから　それはハワメハルと言います。

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