Subject: Italian Language Test - Ahmed abdel moez
From: Ahmed abdel moez <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 9 Feb 2018 05:40:17 -0500

| | Foreign Language Screening Test

Name | Ahmed abdel moez
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sorry sir, we got a problem here in our system which delayed your order and it is going to move right now, very sorry for the inconvenience and you will receive it with in 15 minutes it is already on it is way to your address
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am that person that always looking forward through exploring new cult rues having deep conversation with foreigners about almost everything and pointing the differences between there cultures and mine, i have a commerce education and minor in accounting and looking to study CFA so i can bin finance, professionally i am the one who always seeks to explore new business ideas and seeks to experience my self in customer service and almost everything related to customers
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | good customer services is that one which answer the customer queries and do the tasks as it have to be done, but great customer services is that one which maintain a good relation with customers do marketing for them makes them happy through satisfying there needs and help in any problem that they might face as fast as they can.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

i am the right candidate because of the experience that i have which is related to customer services.
my background in commerce also related to that.
the passion that i have in experiencing my self in customer services.
the passion that i have in making new relations.
also being passion of exploring new cultures and how fast i am in adapting my self with it

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I traveled to Jaipur and i worked there for a year stared from jan 2017 to jan 2018 and i was doing business development for the MENA region, i enjoyed it too much and it is one of the unforgettable experiences that i had, Jaipur is very peaceful city the people there very cooperative can help you in any situation that you might have the buildings are in pink and that a plus to the city makes feeling the inner peace while you walking around , also from Jaipur i traveled to most of the close cities like ajmer, udaipur and jodhpur

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