Subject: German Language Test - Geeta Chaudhary
From: Geeta Chaudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 14 Feb 2018 02:40:16 -0500

| | Foreign Language Screening Test

Name | Geeta Chaudhary
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hello Sir, I apologize for the inconvenience you have. I have we have sent the Pizza on time but mistakenly i have entered the wrong address. I have just sent the correct address to the delivery boy. He will deliver your Pizza shortly. As it was my mistake and due to which you have waited so long i request you to pay half of the money. I hope you will except my apology. I ensure you this will not happen again. Thank you for calling.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Geeta Chaudhary. I am married and lives in Vasundhara with my husband's Family. I am Pursuing Graduation from IGNOU and done B2.1 from Max Mueller Bhawan. I worked as Senior Practitioner at IBM Daksh for 4 years and worked as Lead Operations at Concentrix Daksh for 3 Years. I have basic knowledge of Excel. My role is to support the team by helping them to understand the mail which they got from Customers and help them to modify the answers. I help them to improve their perfomance.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Gute Kundendienst bedeutet sie hilft der Kunde beim informieren was der Kunde wollen. Wenn der Kunde Fragt irgendeine Frage und der Kundendienst beantwortet die Frage und hilft der Kunde das ist Gute Kundendienst aber wenn der Kundendienst gibt die alternative oder moeglichkeit dass ist eine Prima kundendienst. Fur Eine sehr Gute Kundendienst wir muessen unsere Kunde wie ein Freund behandeln. Wir muessen die Aufwand des Kundens reduzieren.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe schon fur Amazon.de gearbeitet. Dort folge ich die tenents den Kunden zu helfen:

Behandeln jede Kunde wie ein Freund
Eskaliere System Problem
Reduziere die Aufwand des Kunde

Ich habe auch als Lead gearbeitet. Ich helfe die Kundendienst. Ich sage die Kundendienst wie ein Antwort zu formulieren.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Im Dezember habe ich mit mein Mann nach Kerela gefahren. Zuerst fahre ich nach Munnar. Wir wohnt in Meadow resort. Munnar ist ein sehr shoene stadt.  Munnar ist bekant fur die Teeplantagen. Dort habe ich Off Road Safari. Ich gehe nach Amusement Park. Dort habe viele Akitivitaten gespielt. Wir haben auch 12D show gesehen. Dort sehe ich Udikki Dam. Dann haben wir nach Trivandrum gefahren. Dort habe ich Kovallam Beach, Lighthouse Beach gesehen. Von Kovallam Beach haben wir Arabian Sea gesehen. Die Erfahrung war super. Ich möchte nochmals dort fahren.

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