Subject: German Language Test - himanshi sharma
From: himanshi sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 14 Feb 2018 02:41:42 -0500

| | Foreign Language Screening Test

Name | himanshi sharma
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Hello Sir,

Welcome to Pizza Hut.

I am sorry for the delay first of all Sir.  Please give me 2 min to check why this delay was happend.

Sir, I have checked and found that I have entered your Address incorrect.

I would like to make a new order for you with express delivery without any extra charge. So that you will receieve your order very fast.

Once again for this inconvenience.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Himanshi sharma. I am 28 year old. I live in Delhi. I have lernt German Langauge from Max Mueller Bhavan till B2.2. I have done my Bachelors in B.A programing. I was working with concentrix as Senior Customer Executive for Amazon.de. I worked with concentrix for 6 years. I left my job in April 2017. Now I am working with KVCH as a language specialist on a contract basis.

My father is working with Northern Railway and my mother is Housewife.

My hobbys are listen Music and travelling.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Für die gute kunden Service muss mann die Probleme von kunden esklaieren.

Mann muss sofort und die beste Lösung für die kunde finden.

Mann muss den kunden als freund behandeln.

Mann muss die Efforte von kunden reduceziert.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich bin einen gute Bewerber für diese Stelle weil, ich für sechs jahre als kundendienst abreiten habe.

Mit meiner Erfrahung werde ich die kunden gut behandeln und die beste Lösung geben. Ich kann die kunden gut verstanden.

Ich habe eine gute und genug erfahrung für diese Stelle.

Ich hoffe, finden Sie auch mir einen richtigen Bewerber für diese Stelle.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Kürzlich habe ich im Goa mit meiner Familie gefahren.  Im septmeber haben wir nach Goa gefahren und das wetter im Goa war wirklich sehr schön. Das ist die erste mal, habe ich im Goa gefahren. Ich habe das Meers im Goa genossen. Eigentlich habe ich jede Minute im Goa genossen. Ich habe dort viel Sea Food gegessen.

Ich werde nie diese Reise von Goa vergessen. Das war wirklich am schönsten Reise bis jetzt.

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