Subject: Re: SecureTabs Abandoned Chat
From: " Faith Grethel . Alisoso" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 20 Jan 2016 03:54:21 +0530 (IST)

Hi Ashish, 

We don't have any calls and chats on queue at around 5AM onwards so I believe if there's incoming chats we could immediately take it. I'm sorry we don't have any idea how this happens. 

Sincerely, 
Faith 

From: "Ashish Dabral" <[email-masked]> 
To: "Emelyn Dunan" <[email-masked]>, "Faith Grethel" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, January 19, 2016 4:25:04 PM 
Subject: SecureTabs Abandoned Chat 

Hi Both, 

There has been 1 Abandoned chat in SecureTab s on dated 19 /01/2016 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity & Online Time 
SecureTab 	6:00 AM 	1 	00:01:05 	Emelyn(00:35:29),Faith(01:00:00) 
Total 		1