Subject: Re: GE Abandoned chat
From: Jamal Ahmad <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Akash Tyagi <[email-masked]>, "Sona Kala . Chakma" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>
Date: Tue, 12 Jan 2016 06:21:13 +0530 (IST)

Dear Ma'am! 

I had morning shift from 07:00 AM to 04:00 PM on dated 09 /01/2016. I was not there at the time when this parcticular chat got abandoned. 

Regards, 

Jamal Ahmad 

From: "Ashish Dabral" <[email-masked]> 
To: "Akash Tyagi" <[email-masked]>, "Sona Kala. Chakma" <[email-masked]>, "Jamal Ahmad" <[email-masked]>, "Shahnawaz Akbar Dar" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Monday, January 11, 2016 6:55:17 PM 
Subject: GE Abandoned chat 

Hi All, 

There has been 1 Abandoned chat in GE on dated 09 /01/2016 , So please give your proper explanation to Deeksha ma'am regarding this . 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity & Online Time 
GE 	2:00 AM 	1 	00:00:58 	Akash,Sona,Jamal,Shahnawaz 
Total 		1