Subject: Re: GE Abandoned chats on 2nd Jan'16
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Ravi Parkash . Gupta" <[email-masked]>, ramananda <[email-masked]>, Chetan Lalwani <[email-masked]>, "Mayank K. Arora" <[email-masked]>, Akash Tyagi <[email-masked]>, "Surajit Bhadra" <[email-masked]>, Shahnawaz Akbar Dar <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 4 Jan 2016 17:43:52 +0000

Wow! These are not even peak hours. Why did this happen?
@ashish: I need a report of all abandoned chats on GE ( over 15 seconds) for the month of December.

Sent from my iPhone

On 4 Jan 2016, at 10:37, Ashish Dabral <[email-masked]<mailto:[email-masked]>> wrote:

Hi All,

There has been 2 Abandoned chats in GE on dated  02/01/2016 , So please give your proper explanation to Deeksha ma'am regarding this.

Process Hour    Abandoned Chats Avg. Wait Time to Abandoned     Agent Availblity & Online Time
GE      2:00 PM 1       00:01:01        Ravi,Rama,Chetan,Mayank
GE      5:00 AM 1       00:11:20        Akash,Surajit,Shahnawaz
Total           2