Subject: Blx Abandoned Chats 17 Dec
From: Ashish Dabral <[email-masked]>
To: deeksha <[email-masked]>
Date: Fri, 18 Dec 2015 15:19:51 +0530 (IST)

Process 	Hour 	Abandoned Chats 	Skill 	Avg. Wait Time to Abandoned 	Agent Availblity & Online Time 
Borderlinx 	9:00 AM 	1 	BX-EN-L1 	00:00:52 	Amandeep(0:00:00),Karan(0:51:07),Soumaya(1:00:00),Carolina(0:52:19) 
Borderlinx 	12:00 PM 	1 	BX-EN-L1 	00:01:00 	Amandeep(0:40:56),Karan(1:00:00),Soumaya(00:44:16),Carolina(00:44:16),Sebastian(0:00:00),Babiker(00:05:08),Lucien(00:01:17),Chetan(0:00:00),Khaled(00:12:12),Jaspal(00:28:58),Raj(00:26:53) 
Borderlinx 	5:00 AM 	1 	BX-EN-L1 	00:00:00 	Daisy(0:00:00),Anand(00:47:10),Gelna(0:00:00),Kartik(00:35:39),Mahir(00:47:56),Sumit(1:00:00) 
Borderlinx 	6:00 AM 	1 	BX-EN-L1 	00:00:00 	Anand(0:31:09),Gelna(0:00:00),Kartik(0:0:00),Mahir(00:28:21),Sumit(00:05:05) OR Amandeep(00:03:04),Karan(00:26:25),Babiker(00:11:44) 
Toal 		4 		00:00:28