Subject: Re: Guarantee Tickets Abandoned Chat
From: Chetan Lalwani <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Amit Shukla <[email-masked]>
Date: Wed, 16 Dec 2015 22:08:11 +0530 (IST)

Hello Deeksha Ma'am, 

I am not sure, how chat got abandoned but never missed any chat earlier. Will make sure do not miss any chat in future. 

Regards 
Chetan 

From: "Deeksha Dadu" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Amit Shukla" <[email-masked]>, "chetan" <[email-masked]> 
Sent: Wednesday, December 16, 2015 3:27:52 PM 
Subject: Re: Guarantee Tickets Abandoned Chat 

guys, giving a back up means more abandoned chats? how did this happen? Not acceptable at all! 

From: "Ashish Dabral" <[email-masked]> 
To: "Amit Shukla" <[email-masked]>, "Chetan Lalwani" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, December 16, 2015 3:23:06 PM 
Subject: Guarantee Tickets Abandoned Chat 

Hi Both, 

There has been 1 Abandoned chats in Guarantee Tickets on dated 15 /12/2015 , So please give your proper explanation to Deeksha ma'am regarding this . 

I have attached screen shot for your reference. 

Process 	Hour 	Abandoned Chats 	Avg. Wait Time to Abandoned 	Agent Availblity 
Guarantee Tickets 	9:19 PM 	1 	00:02:00 	Amit,Chetan 
Total 		1