From: Ashish Dabral <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 30 Nov 2015 14:52:30 +0530 (IST)

28-Nov-15 	

	

	

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	9 	2 	1 	
	12 	0:04:16 	0:38:16 	

Secure Tabs 	All 	15 	1 	
	
	16 	0:06:04 	1:36:23 	

TxtNation 	All 	0 	0 	33 	8 	41 	0:00:37 	0:20:22 	

Total 	
	24 	3 	34 	8 	69 	0:03:39 	2:35:01 	

	

	

	

	

	

	

29-Nov-15 	

	

	

Process 	Agent 	Inbound 	Outbound 	Voice Mail 	Abandoned & Missed 	Total 	Avg.Duration 	Total Duration 	Remarks 
HFL 	All 	10 	3 	
	3 	16 	0:57:35 	25:19:09 	All call back 
Secure Tabs 	All 	4 	0 	
	
	4 	0:03:33 	0:14:10 	

TxtNation 	All 	0 	0 	20 	16 	36 	0:01:02 	0:20:31 	

Total 	
	14 	3 	20 	19 	56 	0:20:43 	25:53:50