Subject: Portuguese Language Test - Tausheen Saifi
From: Tausheen Saifi <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 20 Feb 2018 02:13:39 -0500

| | Foreign Language Screening Test

Name | Tausheen Saifi
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all, I'll apologise him on the behalf of my brand/company. The next step I'll follow will be the conformation of the address once again. And if I found the address incorrect, I'll let him know the error made by our team and apologse on their behalf and take his order once again. Along with the order, I'll give him some bonus vochers, especially available for customers, as a compensation for the late delivery. So the company will not be losing the customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Tausheen Saifi. I was born and brought up here in NOIDA, India. About my personal background, I've six members in family. I'm the eldest one out of four siblings we are. All my younger siblings are students at a school in Delhi.
If I talk about my educational background, I did my schooling from one of the local school here till my senior school. Post that, I did my senior schooling from Jamia Sr. Sec. School (S/F), Jamia Millia Islamia, New Delhi in 2013. Then I did my graduation in Economics (Hons.) from Ramanujan College, University of Delhi in 2016.
Then, in the academic year 2016-17, I took admission in Intensive Advance Diploma in Portuguese language. I have learned this language it till B1 level.
In terms of profession, I've eight months experience in a BPO as CCE. It was Vodafone Premium process and since it was domestic process, it was mainly focused on Hindi & English. In terms of my learned language, I'm a fresher.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Bom cliente servico NAO fala sobre os qualidades de bom communicacao mas e fala sobre bom servico para os clientes de empresa.
Grande cliente servico fala sobre os qualidades de bom communicacao, alem disso fala sobre muito bom servico para os clientes de empresa, dado em periodo limitado.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Acho que eu tenho bastante conhecimento da trabalha de cliente servico.
2. Tenho bom habilidades de comunicar com as pessoas/clientes.
3. Tenho uma qualidade de pacencia que necessario neste trabalha.
4. Porque eu gosto de falar com as diferente pessoas.
5. Este trabalha e muito interessante para trabalhar porque e calmo e tranquilidade.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Eu fui a Goa no dezembro de ultimo ano. Fomos la com os meus amigos de colegio. Fomos 16. Fomos la pelo trem e demorou trinta e tres horas para chegar la.
Goa e uma cidade muito tranquilidade, muito calmo e muito bonita. Tem muitos praias. Foi primeira vez que eu vi o mar. Foi viagem de oito dias. No primeiro dia, fomos a praia "Baga" em Calangute. Calangute e lugar muito bom. Divirtimo-nos muito la na praia.
Entao, no dia segundo, fomos as muitos girijas. Foram muito bonita.
No dia terca, fomos Reis Magos Forte e muitos outros lugares que nao lembro-me agora mas foram muitas bonitas tambem.
No dia quatro, fomos a Universidade de Goa e aprendemos sobre este universidade e cursos deles.
No outro dias fomos as muitas praias.
Goa e lugar muito bonito, calmo e tranquilidade tambem.

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