Subject: Italian Language Test - Francesco Spampinato
From: Francesco Spampinato <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 20 Feb 2018 05:13:41 -0500

| | Foreign Language Screening Test

Name | Francesco Spampinato
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | if I made a mistake, I would first admit it to the customer, being sorry for what it has happened. Then, I would ask him the right address where we can deliver a new pizza order with a free drink included. A free drink included, I think, will cool off the customer's anger for having his pizza delivered late.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | In December 2017, I graduated in Economics and Management at Trento University, one of the top Italian public university. During my academic career, I developed a genuine interest in strategic management: I like to implement solutions for customers in order to make their business grow. I am part of the AIESEC committee in Trento where I'm currently working in order to promote global internships for fresh graduates and students. AISEC is surely an experience that is shaping my mindset and my teamwork attitude. Before going to university I worked in the Hotel industry, where I developed and improved sales, presentation skills, and a genuine customer-oriented approach. Besides, I participated in April 2017 at the National Model United Nation in New York City, where I represented the delegation of the Democratic Republic of the Congo in the World Health Organization.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buon servizio clienti, secondo la mia esperienza, non riesce completamente a fidelizzare la clientela. Un ottimo servizio di clientela, riesce a distinguersi da quello offerto dai competitor e quindi ad offrire soluzioni maggiormente innovative. Nel lungo periodo credo che l'impresa che offre un ottimo servizio riesce ad espandersi e a crescere.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Durante l'esperienza nel settore alberghiero ho sviluppato un'ottima capacità di problem solving e mi sono trovato ad affrontare i bisogni di diverse tipologie di clientela. Ho ottime capacità comunicative e di persuasione e durante la mia esperienza in AIESEC ho migliorato ulteriormente le mie capacità di vendita.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Una città che mi ha particolarmente colpito è stata New York City. Lo  stile di vita amercicano e l'aspetto delle città si differenzia moltissimo dallo stile di vita europeo a cui sono abituato. Durante il mio soggiorno newyorkese, ho avuto modo di visitare i siti storici più famosi della città, come L'Empire State Building, imponente struttura di cento piani da dove si può ammirare l'imponenza della città, il ponte di Brooklyn, famoso punto per molti film e maratone da dove ho ammirato uno dei tramonti più belli della mia vita, la Statua Della Libertà, simbolo dell'american dream e primo punto di passaggio per i migranti europei dopo la seconda guerra mondiale.

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