Subject: German Language Test - Suman Mamgain
From: Suman Mamgain <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Fri, 23 Feb 2018 05:14:08 -0500

| | Foreign Language Screening Test

Name | Suman Mamgain
Whats your first language | German

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In the above situation, where I have been working as a Phone order executive,my main rresponsibility is solving each customer querry efficiently.I will hear the customer problem patiently and will try to solve his querry in a frindly manner. When I realised that I made a mistake while entering Customer addresss incorrectly, I Will apologize for my mistake by saying sorry for the inconvience caused to the customer. I Will update the customer address instantly and will try to satisfy customer with some extra services I can provide within business paramteres. I will make sure that customer will not wait much on the phone and may not face any problem again in the future.
A happy and satisfied customer will have a better impression on his mind of the Company. As a Phone order executive, I will put my best efforts to solve and hear customer in a friendly and helpful manner. I Will suggest some good offers he can avail.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hello, I am Suman Mamgain. I live in Delhi.I have 2 sister and 1 Brother.My father is a serviceman.My hobbies ae reading Novels and travelling. I have completed my B.COM (Hons.) from Delhi University with 70%. I have an experience of 1 year and 9 months in Finance and Accounts with Genpact. I have completed my B1 Level of German Language from Max Mueller Bhavan. Currently, I am pursuing B2.2 Level of German Language from Max Mueller Bhavan only.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good Customer Service means handling customer complaints and querries efficiently and satisfying customer. On the other hand great customer service means going beyod customer satisfaction by keeping them loyal.
Good Customer Service means replying to customer complaints within 24 hours.
Where as Great Customer Service means replying within 15 minutes so that customer will feel over satisfied.
Good Customer Service means that when customer return he product, you will return their amount less the trouble it caused to you.
While Great Customer Service means that you return their money and will also waive any fee associated with it.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich habe viele kenntnisse.Ich bin sehr arbeitsam, organisiert und flexibel.
Ich habe gut kommunikationsfahigkeiten.
Ich kann unter Druck arbeiten und stress bewaltigung.
Ich habe zeiteinteilung kenntnisse.
Ich habe Geduld und bin weich gesprochen.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Manchmal muss Man weit weg fahren um bei sich anzukommen. Ich habe viele Ort von den ganzen Welt besucht. Am letzten Monat, Ich war nach Jaipur gefahren. Das Reisen macht mir spas und es ist sehr interessant fur mich. Ich ging mit meinem Freund, meiner familie und meine Cousine. Die stadt ist wunderschon mit viele kulturtatigkeiten. Es gibt viele schon sehenwurdigkeiten in Jaipur. Jaipur ist die Einwohnen die Hauptstadt von Rajasthan. Die strasen sind voll von Menschen, Rikschas und Autos. Wegen seiner pinken Hauser wird Jaipur auch als "Pink City" bezeichnet. Der Palast der Winde ist schon anzuschauen. Man kann hier der City palace und Amber Fort besuchen. Die stadt is sehr reizvolle Landschaft. Mann kann viel kulture sehen und kulture Musik horen. Ich habe zwei tage hier verbracht. Ich habe von viele geschaften farbenfroh kleidung gekauft. Ich habe viele errinerungen mit mein familie und freunde gemacht. Ich mochte noch mal dieser stadt besuchen.

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