Subject: German Language Test - Isha Sharma
From: Isha Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Mon, 26 Feb 2018 03:34:34 -0500

| | Foreign Language Screening Test

Name | Isha Sharma
Whats your first language | German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First Of All I will apologize to him/her. After that i will explain him /her my situation and i would ask for his/her current address. I will make sure that the Pizza is not cold if it is then i will go back and will take the hot and fresh one and i will try to deliver it as soon as i can this time with the correct address.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is ISHA SHARMA. I am 19 years old. I have done my schooling from HOLY CHILD SENIOR SECONDARY SCHOOL. Currently I am pursuing BA HONS (ENGLISH) from DU(SOL). Apart from that i have done German Language from MAX MULLER BHAVAN till B2.1 level, I have also given exam for B2.2 level the result will be Declared on 28th February. I have an experience of 3 months as a Kinder Garden School Teacher (KIDZZ LILLIPUT SCHOOL). My Father is a service man. He is manager in BLUE STAR COMPANY. My Mother is a house wife. I have a sibling , he is younger than me , he is in school in 6th grade. He is doing his schooling from GD GOENKA PUBLIC SCHOOL.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | In Meinem sprache good bedueted gute und great bedueted toll. wenn mann mit unserem dienst zufrieden ist , fuhlt (umlautt)mann sich  gute . wenn mann mit unserem dienst glucklich ist ,fuhlt mann sich toll. Es ist der unterschied zwischen gute und toll.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ich Spreche gut Deutsch.
Ich Kann Multi Tasking Arbeit Machen.
Ich bin rechtzeitiger Frau.
Ich habe eine freundliche Natur.
Ich bin ein verantwortungsbewusster frau.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ich habe eine urlaub mit meinen freundienen gemacht. Wir haben nach jaipur gegangen. Es weare ein sehr tolle urlaub, weil wir ohne bei  Eltern gegangen hat. wir hatten sehr viele spass gemacht. wir haben nach Nahargarh schloss und Jantar Mantar gegangen. wir haben diese schloss am nachmittage gesehen. In der nacht haben wir zur eine disco gegangen und sehr viel getanzed. wir haben feur zwei tagen gefahren. Es weare eine ganz besonderes urlaub feur mich. Ich habe das nichts getreaume.Wir haben auch nach Rishikesh gefahren. Aber Diese reise haben wir im Dezember gemacht und noch mehr zu kommen.

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