Subject: Portuguese Language Test - Dawood Alam
From: Dawood Alam <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Tue, 27 Feb 2018 03:21:34 -0500

| | Foreign Language Screening Test

Name | Dawood Alam
Whats your first language | Portuguese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

good morning,

firstly i feel sorry and i apologize sir , you facing this issue now please confirm your address i remake your order again, and this time i give you something extra and add some free drinks/etc. but customer want refund then i check my company official policy then reply to customer.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | my self Dawood alam i live in delhi, i am 25 years old and if talking about my education i passed my school in delhi cbse bord and completed my B.com graduation in 2015 from sobhit university then after i worked in some bpo company, then i learned portugues language form portugal embassy and langecole acadmy.and if talking about my family backround i have 2 brothers and 2 sister one got happly married.And my father is shopekeepar, my father is only earning person in my home.And i love reading books and watching t.v. and i also play many vedio games..
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A priccipal diferenca entra ofercer um servico de atendimento bom e ofercer um servico de atendimento excelente e que no primeiro voce provavelmente apanas mantem seus cliente satisfeito enquanto no ultimo voce nao esta apanas mantendo-os satisfeitod voce tamben os amntem leais. esta e uma distincao muito importante e que muitos provedores de servicos nem sempre obtem..

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

eu sou o candidato mais forte para o cargo..
eu tenho algumas habilidades tecnicas para fazer isso para o crescimento da empressa.
eu muito trabalhador para minha trabahar.
estou com vontade de trabalhar em qualquer.
e tamben eu muito sociavel e eu gostu trabalho em vijar compania POEQUE eu gostu viajar..

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | darjeeling e uma cidade e um municipio no estado indiano de bengla ocidental. esta localizado no himalayas.e conhecido pela sua industria do cha seus pontos de vista sobre a kangchenjunga, a terceira montanha mais alta do mundo e aferrovia himalaias darjeeling patrimonio  mundial da UNESCO .darjeeling e a sede tem um status parcialmente autonomo no estado de bengla ocidental. e tamben um popular destino na india.e tamben muito historico placio em darjeeling.

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