Subject: Dutch Language Test - Abdul Salim Mohammed ali
From: Abdul Salim Mohammed ali <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 28 Feb 2018 02:50:48 -0500

| | Foreign Language Screening Test

Name | Abdul Salim Mohammed ali
Whats your first language | Dutch
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would honestly explain the situation and mention mine excuses for the mistake I made and by consulting with my superior/boss i might try to calm the customer by providing something extra with his order or even consider a discount on the total price.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I was born in Kerala and I had my studies in both India and The Netherlands. I started my career in the Netherlands as a CSR and Dutch Language Interpreter.After working for 5 years in the Netherlands, I returned to India. Since then I have been working for several IT companies here as a Dutch language expert.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Klanten zijn de koning, zo zegt mensen in Nederland. Klantenservice betekent heel veel voor elk bedrijf.  En goede klantenservice maakt klanten blij, maar een uitstekende service brengt klanten terug naar ons toe.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ik heb ervaring in klantenservice. Ik kan heel geduldig en netjes omgaan met mensen.
Ik toon altijdt empathie tegen alle klanten. Ik woord nooit bos. Ik kent Nederlanders heel goed en ben heel erg gewend met hun cultuur en omgeving.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Amsterdam, dat is the leukest stad in Europa, tenminste dat denk ik. Amsterdam heeft alles wat men nodig. Het is een oude stad end heeft veel historie. Bijna iedereen spreekt veel talen in Amsterdam. Dat maakt leven in Amsterdam makkelijker voor alle touristen. Amsterdam heeft veel musea en monumenten. bereikbaarheid is een van de grootste plus punt van Amsterdam.

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