Subject: Japanese Language Test - Karik Singhal
From: Karik Singhal <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 28 Feb 2018 03:15:26 -0500

| | Foreign Language Screening Test

Name | Karik Singhal
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First, I will apologise for the delay, and then describe the problem briefly to the customer- sorry for the inconvinence made by our side. It's our mistakes that we put the
order on wrong destination adddress. later, tell the customer that you are our first priority and we will do our best to deliever the order as fast as possible. if the customer still not satisfy with the service , i will offer him some good things like coupons for next order, discount if it delays further which are also in the favour of company.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Myself Kartik. i am from Delhi. I have done my graduation in bsc(h) computer science from delhi uiversity in 2017. I have completed my High school in 2014.I am learning japenese language from last 1 year. right now, i am preparing for  n3 level. i have successfully completed my previous both n5 and n4 level. I am living with my family in delhi. In college , i have  tried to participate in as many wrokshop as possible , so that i can gain more knowledge in my field. i also volunteer in college department in my first year and in my 2nd and 3rd year i m event head of one of the event. i started learning japanese because of japanese culture.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | いいと素晴らしサビースに違いがあります。違うことはいいサビースに一回と三回にお客様のほしいものをきいた。そしてお客様を行った後であのお客様の考えない、でも素晴らしサビースにお客様の気持ちは一番ことです。お客様を行った後でもうあのお客様の気持ちを考えようとした。いいサビースにお客さみに差別があります。でもすごいサビースに差別がありません。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1．私は優しいとしょうじきな人です。
２．しめきりのまえにしごとをすもうとした。
３．もくてきをはたすまえにあきらめない。
４．ほかなひとからまいにちならいます。
5．私は話すことに上手じゃないでも上手になるために毎日勉強しています。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 去年私は家族と一緒にムンバイへ行った。ムンバイは映画首都といます。ムンバイにはいろいろな俳優がいます。私はあの俳優の家を見るためにムンバイへ行った。家を現実に見ることは私の夢です、でも俳優に合わない。俳優の家は夢に見る島のような家です。そのあと海を見に行った。その日は私の人生に一番大切な日です。そのあといろいろの神社に行った。それもいい経験だ。あの日はぜったいにわすれない。

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