Subject: Japanese Language Test - Shagun Joshi
From: Shagun Joshi <[email-masked]>
To: [email-masked];[email-masked];[email-masked]
Date: Wed, 28 Feb 2018 06:44:09 -0500

| | Foreign Language Screening Test

Name | Shagun Joshi
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

first i make apolozise to that person, that i make a mistake but sir shortly you will recieve your pizza, and one free pizza from our side for making mistake . We are very sorry for your inconvient. Sir can you please provide your address again . So that we can deliver your pizza on time. Sir we will be very careful from now onwords, that we will write customer details in proper and correct manner. Sir , our delivery boy is on your way to deliver your pizza and one apolozise pizza from our team. We are thankful to you to be very polite with us even when we are mistaken. Pizza Hut will show the politeness of our customer and will gift you a hamper for free pizza party to you and your family.
Thank you
Pizza Hut

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am Shagun Joshi. I am 21 years old . We are five members in our family. I have done my schooling from vidya bhawan which is affilated to CBSE board. I have completed my graduation from Delhi University in Bachelor of Arts. In addition i am persuing JAPANESE LANGUAGE from nihonkai at tagore garden in Delhi.
I am quick learner, and i can work under pressure.
i have team spirit to work with team.
I have knowledge of shorthand language , basic computer and English typing.
Languages which is known by me is English, Hindi and Japanese.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

the main difference between providing "good"and "great" customer service is that,in the former you are probably only barelykeeping your customer satisfied; while in the latter, you are not only keeping them satisfied, you are also keeping them loyal.
This is very important distinction-and one that many services providers do not always"get".

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | 私は日本語のキャリヤーしたいです。それに私は日本人とか日本の文化とかでンと的なぶんかにきょみがあります。人は文化にきょみがあるあなたの会社に利益あげたいです。わたしたちはいっしょにそらにとびます。わたしはおしゃべりです。これはわたしの強い天です。会社のためにもこれはいいになります。
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私はいちばんいった町はウタラかンヅです。このまちはとてもきれいな町です。その所に私は生まれた。とても寒い所です。その所にたくさん山があります。この山に人々がたくさん住んでいます。その所で人の仕事はこうさくです。この山に動物も住んでいます。その所で日本のとおりに地震がたくさんきました。ナニタルはその所の都です。ナニタルできれいないけがあります。ウタラかンヅの文化がとてもきれいな伝統的な文化です。その山にいろいろな文化の人が住んでいます。がラワリとかくマワになどです。山の人は新設な人と思います。インドの夢委な川がその所にいます。ガンガーはインドの夢委な川です。たくさん事件もその所にあった。U.P その所にあります。私はその所は大好きです。その所で夢委な動物もあります。たくさん人々は夏休みに行きます。私も夏休みの日にその所にいったことがあります。

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